The help site is accessible from within the product, in the upper right-hand corner of every page and should help resolve most Tracker product questions.
Within the Help site, you can view short on-demand tutorials that cover all major Tracker topics.
Within the Help site, sign up for live weekly training sessions.
Your company's internal support contact information is also hyperlinked at the bottom of every Tracker page.
Legal Tracker Support Team
For all other Tracker product questions, the Support Team is available Monday to Friday, 8:00 am to 2:00 am GMT, excluding bank holidays. Email: LegalTracker-Support@tr.com
Law firm users
The name of your law firm’s Tracker administrator is hyperlinked at the bottom of every Tracker page.
Your Client’s Internal Support Contact
For questions relating to your client’s requirements for Legal Tracker and product “how-to” questions, contact your client’s support contact. The contact information is hyperlinked at the bottom of every Tracker page.
For product queries or access issues that cannot be resolved by the resources above, please use the "Click here to contact Legal Tracker Support” link available on the bottom of each law firm user page within Tracker. If you are unable to log in or access the Tracker link, send an email to: LegalTracker-Support@tr.com