Accounts and invoicing

Paying your invoices

How can I get a copy invoice?

You can instantly view and download copies of invoices online with My Account self-service.

How do I pay my invoice?

All payment information can be found on your invoice.

How do I check the balance on my account?

You can check your balance online with My Account self-service.

Credit Management

For invoice queries please email us.

Alternatively, please call +44 345 600 9355.

To make a payment by telephone please call 00 800 3828 7450.

Understanding your billing documents

Account Number

Every customer has an account number which appears on every document you receive from us.  Account numbers are either 8 digits starting 70 or 10 digits starting 10.

Customer Roles

On most transactions we deal with a single person or organisation, however sometimes we deal with more than one person or organisation, for example where we sell goods to one person but ship them to another.  These roles are identified on our billing documents as follows:

Sold To

The person or organisation that places an order for goods or services.

Bill To

The person or organisation that receives the invoice for goods or services.

Ship To

The person or organisation that receives the goods or services.

Payer

The person or organisation that pays the invoice (statements are sent to the Payer).

Invoice / credit note number

Please quote the invoice or credit note number in any correspondence, especially when making payments.

Invoice numbers begin with the following numbers:

45
68
80
90 

Credit note numbers begin with the following numbers:

47
66
88
99

Date & tax point

The date this invoice / credit note was raised.

Payment due date

The date by which the invoice should be paid.

VAT registration number

Our documents show both the VAT number for Thomson Reuters (Professional) UK Limited and your VAT number (if you have supplied it).

Customer order ref

Your Purchase Order / order reference if you supplied one.

Product ID

The unique product reference, which in most cases will be the publication’s ISBN or ISSN.

Product details

A description of the product to which the invoice applies.

Discount

Details of any discount applicable for the order.

Currency

All documents specify the currency in use.

VAT analysis

How VAT has been calculated.

Global order ID

Identifies your order to other Thomson Reuters companies that form part of the supply chain.

Terms of trading

The Terms and Conditions [link] that apply to every order you place with us.

Remittance advice

Please return this with your payment, for electronic payments please email details to the address specified on the invoice.

Statement description

Indicates the type of the document.

Statement date

The date on which the statement was generated.  Payments received or charges made after this date will not be shown.  Each  item on the statement will show the date it was created.

The statement lists all outstanding invoices, including those that are not yet due for payment.

Analysis of balance

This section shows the total balance outstanding along with the sums due for payment and not yet due for payment.

VAT

VAT is a tax on goods or services sold in the European Union.  Where VAT is charged, it will usually be included in the price of the goods or services you buy.  Businesses that are registered for VAT can usually reclaim it.

Buying from Thomson Reuters (Professional) UK Limited – Legal business

Our UK VAT registration number

GB 900 548 743.

Who pays VAT?

  • All customers in the UK (including the Isle of Man)
  • EU customers who have NOT supplied a valid VAT number

Who does not pay VAT?

  • All customers outside the EU
  • EU customers who HAVE supplied a valid VAT number
  • All customers in the Channel Islands
  • All customers in Gibraltar
  • UK customers who can supply a valid HMRC VAT exemption certificate

VAT rates charged

There is no VAT on books, journals and looseleafs although non-print components, such as CDs inserted into these print products, will attract VAT.  You will be charged VAT on other products, details are shown in this table:

Product VAT rate
Books 0%
Journals 0%
Looseleafs 0%
Directories 0%
eBooks 20%
Online services 20%
CDs 20%
Conferences/Courses 20%
Directory Adverts 20%
JCT Contracts 20%

Buying from Round Hall

Round Hall’s VAT registration number

IE6436940K.

Who pays VAT?

  • All customers in the Irish Republic
  • EU customers who have NOT supplied a valid VAT number

Who does not pay VAT?

  • All customers outside the EU
  • EU customers who HAVE supplied a valid VAT number
  • Irish customers who can supply a valid Irish Revenue VAT exemption certificate

VAT rates charged

There is no VAT on books and looseleafs although non-print components, such as CDs inserted into these print products, will attract VAT.  You will be charged VAT on other products, details are shown in this table:

Product VAT rate
Archbold 0%
Bulletin 0%
Hardback book 0%
ISM paper 0%
Journal bound volume 0%
Looseleaf content replacement 0%
Looseleaf release 0%
Multi-volume looseleaf set 0%
Paperback book 0%
Paperback supplement 0%
Replacement binders 0%
Set of books 0%
Single volume looseleaf 0%
White Book 0%
Catalogue 9%
Directory 9%
Document 9%
Journal binder 9%
Journal issue 9%
Journal offprint 9%
Magazine 9%
Newsletter 9%
UK conference 20%
3.5" disk 23%
Advertising 23%
Advice line access 23%
Book/CD pack 23%
Book/disk pack 23%
CD-Rom 23%
CD-Rom + online access 23%
Conference pack 23%
Directory entry 23%
E-mail 23%
Forms 23%
IE Conference 23%
Journal + online access 23%
Journal/CD pack 23%
Looseleaf + CD pack 23%
Looseleaf, CD and book 23%
Network licence 23%
Online password 23%
Online service 23%
Seminar 23%
Service 23%
Software unit or token 23%

Are charities exempt from UK VAT?

Charities are not exempt from VAT, other than on advertising in which case they must supply a declaration (visit HMRC for details).

Not found what you're looking for?

Call customer support on 0345 600 9355