Accounts and invoicing

Customers paying in British Pounds (GBP) can set up recurring payments by Direct Debit and card by visiting www.tr.com/uki-legal-autopay.

How can I get a copy invoice?
You can instantly view and download copies of invoices online using the Self Service Portal.
How do I pay my invoice?
All payment information can be found on your invoice.

You can check your balance online using the Self Service Portal.

For invoice queries please email us.
Alternatively, to speak to someone or make a payment please call +44 (0) 345 600 9355 and select option 1.

If you have received a statement or letter from us detailing a credit balance on your account and would like to obtain a refund, please complete our secure form here.

Account Number
Every customer has an account number which appears on every document you receive from us.
Customer Roles
On most transactions we deal with a single person or organisation, however sometimes we deal with more than one person or organisation, for example where we sell goods to one person but ship them to another.  These roles are identified on our billing documents as follows:
     Sold To
     The person or organisation that places an order for goods or services.
     Bill To
     The person or organisation that receives the invoice for goods or services.
     Ship To
     The person or organisation that receives the goods or services.
     Payer
     The person or organisation that pays the invoice (statements are sent to the Payer).
Invoice / credit note number
Please quote the invoice or credit note number in any correspondence, especially when making payments.
Invoice numbers begin with 68.
Credit note numbers begin with 66.
Date & tax point
The date this invoice / credit note was raised.
Payment due date
The date by which the invoice should be paid.
VAT registration number
Our documents show both the VAT number for Thomson Reuters (Professional) UK Limited and your VAT number (if you have supplied it).
Customer order ref
Your Purchase Order / order reference if you supplied one.
Product ID
The unique product reference, which in most cases will be the publication’s ISBN or ISSN.
Product details
A description of the product to which the invoice applies.
Discount
Details of any discount applicable for the order.
Currency
All documents specify the currency in use.
VAT analysis
How VAT has been calculated.
Global order ID
Identifies your order to other Thomson Reuters companies that form part of the supply chain.
Terms of trading
The Terms and Conditions that apply to every order you place with us.
Remittance advice
Please return this with your payment, for electronic payments please email details to the address specified on the invoice.
Statement description
Indicates the type of the document.
Statement date
The date on which the statement was generated.  Payments received or charges made after this date will not be shown.  Each  item on the statement will show the date it was created.
The statement lists all outstanding invoices, including those that are not yet due for payment.
Analysis of balance
This section shows the total balance outstanding along with the sums due for payment and not yet due for payment.

VAT is a tax on goods or services.  Where VAT is charged, it will usually be included in the price of the goods or services you buy.  Businesses that are registered for VAT can often reclaim it.

Thomson Reuters (Professional) Ireland Limited’s VAT registration number
IE4607955I.

Who pays VAT?

• All customers in the Irish Republic

Who does not pay VAT

• All customers outside Ireland
• Irish customers who can supply a valid Irish Revenue VAT exemption certificate
  

VAT rates charged

Charities are not exempt from VAT, other than on advertising in which case they must supply a declaration (visit HMRC for details).