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Accounts and invoicing

Direct Debit

To pay your invoices by Direct Debit please  raise a billing query and ask to sign up for Direct Debit.


Paying your invoices

How can I get a copy invoice?
You can instantly view and download copies of invoices online with My Account self-service.
How do I pay my invoice?
All payment information can be found on your invoice.


How do I check the balance on my account?

You can check your balance online with My Account self-service.


Credit Management

For invoice queries please email us.
Alternatively, to speak to someone or make a payment please call +44 (0) 345 600 9355 and select option 1.


Obtaining a refund

If you have received a statement or letter from us detailing a credit balance on your account and would like to obtain a refund, please complete our secure form here.


Understanding your billing documents

Account Number
Every customer has an account number which appears on every document you receive from us.
Customer Roles
On most transactions we deal with a single person or organisation, however sometimes we deal with more than one person or organisation, for example where we sell goods to one person but ship them to another.  These roles are identified on our billing documents as follows:
     Sold To
     The person or organisation that places an order for goods or services.
     Bill To
     The person or organisation that receives the invoice for goods or services.
     Ship To
     The person or organisation that receives the goods or services.
     Payer
     The person or organisation that pays the invoice (statements are sent to the Payer).
Invoice / credit note number
Please quote the invoice or credit note number in any correspondence, especially when making payments.
Invoice numbers begin with 68.
Credit note numbers begin with 66.
Date & tax point
The date this invoice / credit note was raised.
Payment due date
The date by which the invoice should be paid.
VAT registration number
Our documents show both the VAT number for Thomson Reuters (Professional) UK Limited and your VAT number (if you have supplied it).
Customer order ref
Your Purchase Order / order reference if you supplied one.
Product ID
The unique product reference, which in most cases will be the publication’s ISBN or ISSN.
Product details
A description of the product to which the invoice applies.
Discount
Details of any discount applicable for the order.
Currency
All documents specify the currency in use.
VAT analysis
How VAT has been calculated.
Global order ID
Identifies your order to other Thomson Reuters companies that form part of the supply chain.
Terms of trading
The Terms and Conditions that apply to every order you place with us.
Remittance advice
Please return this with your payment, for electronic payments please email details to the address specified on the invoice.
Statement description
Indicates the type of the document.
Statement date
The date on which the statement was generated.  Payments received or charges made after this date will not be shown.  Each  item on the statement will show the date it was created.
The statement lists all outstanding invoices, including those that are not yet due for payment.
Analysis of balance
This section shows the total balance outstanding along with the sums due for payment and not yet due for payment.


VAT

VAT is a tax on goods or services sold in the European Union.  Where VAT is charged, it will usually be included in the price of the goods or services you buy.  Businesses that are registered for VAT can usually reclaim it.

 


Buying from Thomson Reuters (Professional) UK Limited – Legal business

Our UK VAT registration number
GB 900 548 743.
Who pays VAT?

  • All customers in the UK (including the Isle of Man)
  • EU customers who have NOT supplied a valid VAT number

Who does not pay VAT?

  • All customers outside the EU
  • EU customers who HAVE supplied a valid VAT number
  • All customers in the Channel Islands
  • All customers in Gibraltar
  • UK customers who can supply a valid HMRC VAT exemption certificate

VAT rates charged to UK customers
There is no VAT on books, journals and looseleafs although non-print components, such as CDs inserted into these print products, will attract VAT.  You will be charged VAT on other products, details are shown in this table:

Product VAT rate
Books 0%
Journals 0%
Looseleafs 0%
Directories 0%
eBooks 0%
Online services 20%
CDs 20%
Conferences/Courses 20%
Directory Adverts 20%
JCT Contracts 20%

Buying from Round Hall

Round Hall’s VAT registration number
IE6436940K.
Who pays VAT?

  • All customers in the Irish Republic
  • EU customers who have NOT supplied a valid VAT number

Who does not pay VAT?

  • All customers outside the EU
  • EU customers who HAVE supplied a valid VAT number
  • Irish customers who can supply a valid Irish Revenue VAT exemption certificate

VAT rates charged
There is no VAT on books and looseleafs although non-print components, such as CDs inserted into these print products, will attract VAT.  You will be charged VAT on other products, details are shown in this table:

Product VAT rate
Archbold 0%
Bulletin 0%
Hardback book 0%
ISM paper 0%
Journal bound volume 0%
Looseleaf content replacement 0%
Looseleaf release 0%
Multi-volume looseleaf set 0%
Paperback book 0%
Paperback supplement 0%
Replacement binders 0%
Set of books 0%
Single volume looseleaf 0%
White Book 0%
Catalogue 9%
Directory 9%
Document 9%
Journal binder 9%
Journal issue 9%
Journal offprint 9%
Magazine 9%
Newsletter 9%
UK conference 20%
3.5" disk 23%
Advertising 23%
Advice line access 23%
Book/CD pack 23%
Book/disk pack 23%
CD-Rom 23%
CD-Rom + online access 23%
Conference pack 23%
Directory entry 23%
E-mail 23%
eBooks 9%
Forms 23%
IE Conference 23%
Journal + online access 23%
Journal/CD pack 23%
Looseleaf + CD pack 23%
Looseleaf, CD and book 23%
Network licence 23%
Online password 23%
Online service 23%
Seminar 23%
Service 23%
Software unit or token 23%

Are charities exempt from UK VAT?

Charities are not exempt from VAT, other than on advertising in which case they must supply a declaration (visit HMRC for details).

 

Not found what you're looking for?

Call customer support on 0345 600 9355