Accounts and invoicing

April 2018 - A new address for cheque payments

The Citibank Lockbox address which appears on some invoices has been discontinued.

Until further notice, please send all cheque payments to:

Payments
Thomson Reuters
PO Box 123
Hebden Bridge
HX7 9BF

For all queries, please contact customer support or telephone 0345 600 9355.

Links to content on this page:

Paying your invoices

How can I get a copy invoice?

You can instantly view and download copies of invoices online with My Account self-service.

How do I pay my invoice?

All payment information can be found on your invoice.

April 2018 - A new address for cheque payments

The Citibank Lockbox address which appears on some invoices has been discontinued.

Until further notice, please send all cheque payments to:

Payments
Thomson Reuters
PO Box 123
Hebden Bridge
HX7 9BF

For all queries, please contact customer support or telephone 0345 600 9355.

How do I check the balance on my account?

You can check your balance online with My Account self-service.

Credit Management

For invoice queries please email us.

Alternatively, please call +44 345 600 9355.

To make a payment by telephone please call 00 800 3828 7450.

Understanding your billing documents

Account Number

Every customer has an account number which appears on every document you receive from us. Account numbers are either 8 digits starting 70 or 10 digits starting 10.

Customer Roles

On most transactions we deal with a single person or organisation, however sometimes we deal with more than one person or organisation, for example where we sell goods to one person but ship them to another. These roles are identified on our billing documents as follows:

Sold To

The person or organisation that places an order for goods or services.

Bill To

The person or organisation that receives the invoice for goods or services.

Ship To

The person or organisation that receives the goods or services.

Payer

The person or organisation that pays the invoice (statements are sent to the Payer).

Invoice / credit note number

Please quote the invoice or credit note number in any correspondence, especially when making payments.

Invoice numbers begin with the following numbers:

45
68
80
90

Credit note numbers begin with the following numbers:

47
66
88
99

Date & tax point

The date this invoice / credit note was raised.

Payment due date

The date by which the invoice should be paid.

VAT registration number

Our documents show both the VAT number for Thomson Reuters (Professional) UK Limited and your VAT number (if you have supplied it).

Customer order ref

Your Purchase Order / order reference if you supplied one.

Product ID

The unique product reference, which in most cases will be the publication’s ISBN or ISSN.

Product details

A description of the product to which the invoice applies.

Discount

Details of any discount applicable for the order.

Currency

All documents specify the currency in use.

VAT analysis

How VAT has been calculated.

Global order ID

Identifies your order to other Thomson Reuters companies that form part of the supply chain.

Terms of trading

The Terms and Conditions that apply to every order you place with us.

Remittance advice

Please return this with your payment, for electronic payments please email details to the address specified on the invoice.

Statement description

Indicates the type of the document.

Statement date

The date on which the statement was generated. Payments received or charges made after this date will not be shown. Each item on the statement will show the date it was created.

The statement lists all outstanding invoices, including those that are not yet due for payment.

Analysis of balance

This section shows the total balance outstanding along with the sums due for payment and not yet due for payment.

VAT

VAT is a tax on goods or services sold in the European Union. Where VAT is charged, it will usually be included in the price of the goods or services you buy. Businesses that are registered for VAT can usually reclaim it.

Buying from Thomson Reuters (Professional) UK Limited – Legal business

Our UK VAT registration number

GB 900 548 743.

Who pays VAT?

All customers in the UK (including the Isle of Man)
EU customers who have NOT supplied a valid VAT number

Who does not pay VAT?

All customers outside the EU
EU customers who HAVE supplied a valid VAT number
All customers in the Channel Islands
All customers in Gibraltar
UK customers who can supply a valid HMRC VAT exemption certificate

VAT rates charged

There is no VAT on books, journals and looseleafs although non-print components, such as CDs inserted into these print products, will attract VAT. You will be charged VAT on other products, details are shown in this table:

Product	VAT rate
Books	0%
Journals	0%
Looseleafs	0%
Directories	0%
eBooks	20%
Online services	20%
CDs	20%
Conferences/Courses	20%
Directory Adverts	20%
JCT Contracts	20%

Buying from Round Hall

Round Hall’s VAT registration number

IE6436940K.