Accounts and invoicing

Customers paying in British Pounds (GBP) can set up recurring payments by Direct Debit and card by visiting www.tr.com/uki-legal-autopay.

How can I get a copy invoice?
You can instantly view and download copies of invoices online using the Self Service Portal.
How do I pay my invoice?
All payment information can be found on your invoice.

You can check your balance online using the Self Service Portal.

For invoice queries please email us.
Alternatively, to speak to someone or make a payment please call +44 (0) 345 600 9355 and select option 1.

There has been an update to our invoicing policy. From 1st May 2026, we will introduce a late fees programme on overdue invoices.

Why is Thomson Reuters introducing late fees?
Late fees are being applied to encourage timely payment of invoices. Paying on time helps us continue to invest in our products and services and reduces the need for follow‑up administration.
Which customers are affected by late fees?
Late fees apply to customers purchasing UK legal products (including print, software, and online products) where invoices are issued by Thomson Reuters (Professional) UK Limited.
How much is the late fee?
A late fee of £20 (GBP), €23 (EUR), or $25 (USD) is charged per overdue invoice, regardless of invoice value.
When is a late fee applied?
A late fee is applied once an invoice becomes one day overdue. If the invoice remains unpaid, additional late fees may be applied every 30 days.
When is a late fee not charged?
Late fees are not charged on invoices that are in dispute, pending electronic payment, or partially paid.
How will I know if a late fee has been applied?
Late fees appear as a separate line item labelled “Late Fee” on account statements, past‑due notices, and in the Self Service Portal.
Can late fees be removed or waived?
Late fees may be waived if you enrol in Autopay or Direct Debit. Eligible late fees are usually removed within a few days of enrolment.
What if my invoice is disputed?
If an invoice is under a valid dispute, no late fee will be charged. Once the dispute is resolved, late fees may apply if the invoice remains unpaid beyond the agreed terms.
What if my payment was misapplied?
If a payment was misapplied and this resulted in a late fee, please contact us so we can correct the payment and remove the late fee where appropriate.
Who should I contact with billing questions?
Please contact Thomson Reuters Customer Support using the details shown on your invoice or via the Self Service Portal. You can also submit billing queries via our contact forms.

If you have received a statement or letter from us detailing a credit balance on your account and would like to obtain a refund, please complete our secure form here.

Account Number
Every customer has an account number which appears on every document you receive from us.
Customer Roles
On most transactions we deal with a single person or organisation, however sometimes we deal with more than one person or organisation, for example where we sell goods to one person but ship them to another.  These roles are identified on our billing documents as follows:
     Sold To
     The person or organisation that places an order for goods or services.
     Bill To
     The person or organisation that receives the invoice for goods or services.
     Ship To
     The person or organisation that receives the goods or services.
     Payer
     The person or organisation that pays the invoice (statements are sent to the Payer).
Invoice / credit note number
Please quote the invoice or credit note number in any correspondence, especially when making payments.
Invoice numbers begin with 68.
Credit note numbers begin with 66.
Date & tax point
The date this invoice / credit note was raised.
Payment due date
The date by which the invoice should be paid.
VAT registration number
Our documents show both the VAT number for Thomson Reuters (Professional) UK Limited and your VAT number (if you have supplied it).
Customer order ref
Your Purchase Order / order reference if you supplied one.
Product ID
The unique product reference, which in most cases will be the publication’s ISBN or ISSN.
Product details
A description of the product to which the invoice applies.
Discount
Details of any discount applicable for the order.
Currency
All documents specify the currency in use.
VAT analysis
How VAT has been calculated.
Global order ID
Identifies your order to other Thomson Reuters companies that form part of the supply chain.
Terms of trading
The Terms and Conditions that apply to every order you place with us.
Remittance advice
Please return this with your payment, for electronic payments please email details to the address specified on the invoice.
Statement description
Indicates the type of the document.
Statement date
The date on which the statement was generated.  Payments received or charges made after this date will not be shown.  Each  item on the statement will show the date it was created.
The statement lists all outstanding invoices, including those that are not yet due for payment.
Analysis of balance
This section shows the total balance outstanding along with the sums due for payment and not yet due for payment.

VAT is a tax on goods or services.  Where VAT is charged, it will usually be included in the price of the goods or services you buy.  Businesses that are registered for VAT can often reclaim it.

Thomson Reuters (Professional) Ireland Limited’s VAT registration number
IE4607955I.

Who pays VAT?

• All customers in the Irish Republic

Who does not pay VAT

• All customers outside Ireland
• Irish customers who can supply a valid Irish Revenue VAT exemption certificate
  

VAT rates charged

Charities are not exempt from VAT, other than on advertising in which case they must supply a declaration (visit HMRC for details).