Contract management as it should be

When all phases and stakeholders come together in a centralised contract management ecosystem, you have unprecedented control and visibility into all contracting activities, workflows, approvals, documents and metrics—speeding up transactions and delivering greater value to the business while improving accuracy and lowering risk.

Here’s how the contract lifecycle unfolds—and how a contract management system can help at every stage along the way.

Request or submission

The contract lifecycle starts with a business unit requesting a draft agreement on the company’s standard terms or alternatively the submission of a draft contract on third party paper.

In the case of a request, the goal is to get the critical information needed to create the appropriate contract and get it into the hands of the right person while ensuring the least amount of resistance. That way, you can avoid the risk of drafting unsuitable terms or failing to include essential provisions while mitigating the risk of rogue agreements that are entered off the books.

You can expedite this process by using a system that provides dynamic forms that can be populated with the key details required to draft the contract and then marry the data and responses with a template document to automatically generate the necessary agreement.

However, not all contracts will be drafted by your team—sometimes they will be on third party paper. In this case, it’s important that the contract management system also offers the ability to submit contracts into the platform that are not on your organisation’s standard terms. At the point of submission, the system should provide for the collection of all critical information regarding the agreement, or better yet, automatically extract it from the contract.

Drafting

Unless you have received a contract on third party paper, the next step is to create an agreement from the collected information that incorporates all required terms and conditions.

To ensure consistency, preapproved templates and clauses, with in-built guidance, should be readily available through the contract management system; self-service options for simple, straightforward contracts will also streamline the drafting process and help the legal department focus on more complex deals with higher-risk profiles.

An automated solution—especially one that integrates with the G-Suite and Microsoft Office applications—can ensure that you generate more consistent documents, avoid the errors inherent in manual contract drafting and eliminate the bottlenecks that occur when legal is expected to create every agreement.

Negotiation

Negotiators from both sides will ensure that the terms of the agreement support their interests and further their overall strategic business goals.

In this phase, it’s critical that both sides accurately track the status of the agreement as it moves its way through numerous versions and required reviews by legal and other departments.

All comments, annotations and questions are collated centrally, tasks can be created and assigned, and the necessary approvals given and tracked.

Approval

The next step is to secure approval of the contract’s final terms from the appropriate stakeholders. Contracts of differing values and risks may have different approval processes.

All required personnel must put eyes on the document before signing off on its terms; therefore, a contract management system that ensures all approval rules are followed and reminds the approvers within a reasonable time to confirm that they have reviewed the contract is essential to avoiding lags. A parallel approval process—especially one that allows review on mobile devices—can further expedite this stage.

Execution

All parties must sign the agreement to make it effective.

Waiting for hard-copy signatures from authorised signatories can slow the execution process significantly and needlessly. Digital signatures, by contrast, can accelerate the time to closing a deal, again, especially if you can capture or authorise electronic signatures from mobile devices wherever the signatory may be. Either way, an automated system that follows up with outstanding signatories can reduce the customary chasing down of signatures that is characteristic of many contracting processes, and unnecessarily steals so much time from the legal function.

Obligations

Throughout the life of the contract, both parties must adhere to its terms.

While spreadsheets can track critical terms and key dates, they won’t notify parties of breaches or advise them when they need to take action, or even what action needs to be taken.

But it’s not just about the business’ obligations—automation can also make sure that counterparty obligations are tracked so that the business can ensure its extracts every bit of value from the agreement.

Compliance

Business leaders and third parties may enquire about a contract’s terms, a party’s record of performance or even the contracts themselves to ensure that the organisation isn’t running afoul of laws, regulations or any internal policies or controls.

Manual contracting systems provide only limited visibility into these compliance questions. To answer business and legal enquiries, organisations need an easy way to quickly find relevant documents and information about the provisions contained within their contract portfolio. Sifting through filing cabinets, poring over spreadsheets and firing off countless emails simply won’t cut it when a business needs to identify specific contracts, clauses or terms quickly. A contract management system provides a searchable repository, with a clear contractual taxonomy that can pull up the necessary information within a matter of moments. Better yet, for ease of use and interpretation, that information can be delivered in a visual dashboard format with charts and graphs.

Amendment/renewal

The contracting cycle begins anew when a contract expiry or renewal date approaches or when a law shifts and requires a change to contract terms. Missing a key date can mean losing the opportunity to revise, cancel or renew a contract, which can translate into lost contractual rights and greater risk exposure, not to mention lost revenue.

Renewal and expiry dates can get lost in a sea of spreadsheets, but a systematised and automated workflow system can track these dates and send timely notifications to the proper personnel to take the necessary action.

The key benefits of a contract management platform

Beyond the obvious benefits already noted, contract management platforms offer additional advantages for both lawyers and the organisations they serve.

Benefits for lawyers

1. Decrease cycle time

With contracts, time is literally money. The more you can accelerate the contract creation and approval process, the faster you can close deals. With automated contract assembly, redline generation, AI contract review, routing workflows that streamline approvals as well as electronic signature integration, you can improve the speed of your organisation’s contract execution, boosting business satisfaction and outcomes—not to mention your bottom line.

2. Lower risk

Contract management software helps reduce risk in several ways. First, self-service contract assembly based on templated, standard-form documents and clauses can help improve quality, accuracy and consistency. Additionally, systematised approval workflows and routing procedures can prevent nonstandard contract provisions from slipping through the cracks, or contracts being executed in the wrong form or without the correct authority.

Further, data gathered in the system about the contracting process and its outcomes can be used to identify persistent bottlenecks and problem areas, allowing the corporate legal team to address risks quickly and proactively. Finally, when your contract management system integrates with intelligent contract review and analysis tools, your legal department can review and extract useful information about documents earlier, so they can spot red flags that may need to be dealt with during the negotiation phase.

3. Establish a clear system of record

While it shouldn’t be the only benefit of a contract management system, as has been historically the case, a centralised repository does serve as a virtual filing cabinet for all contracts and related information to be stored, sorted and categorised, providing a single source of truth for the business and legal team. However, unlike a filing cabinet, contract data can be linked with automated workflows so that lawyers are proactively notified about obligations and key dates.

Not only does this system store all of your important agreements, but it goes a step further by making them fully searchable. That means it will take you mere moments to find the documents and provisions you need to evaluate critical terms and provisions, unlock value and identify risk.

4. Demonstrate the legal department’s value to the business

With the legal department often seen as a cost centre, it’s critical that it is proactive in demonstrating its value to the business. For contract management, the in-house team needs to show it is speeding transaction execution, as well as helping to create value and mitigate risk. For example, a contract management system can be used to make self-service document assembly tools available to business users so they can generate draft contracts more swiftly and efficiently. Not only does this allow the legal function to respond quickly, but it frees up the legal team to offer higher-level, strategic advice that is more valuable to the business. Integrated workflow tools can also be used to notify business users about contract status, as well as important dates and milestones in the contract lifecycle—providing a much greater level of transparency.

All data gathered from a contract management system can also be used to directly report to management and the business as to the value of the legal team and its performance. That data can be displayed in dashboards to show workload, aggregate contract value contributed to, legal response times, disputes positively resolved, risks mitigated etc. Armed with this data, your organisation will never be in doubt about the huge impact that the legal team delivers.

Benefits to the business

1. Provide clear reporting and transparency

With a centralised, searchable and intelligent repository, your business users will have greater visibility throughout every stage of the contracting lifecycle – so they know where their contract is in the process at any point in time. Within moments, a business user can access the latest version of a contract, see its status and key issues, as well as collaborate and communicate with the allocated lawyer. Contract portfolio dashboards within a contract management system deliver key data to lawyers and functional heads so they can easily interrogate and analyse contractual operations and performance across the business. Reports can quickly be created, templated and exported to be shared with key stakeholders.

2. Ensure collaboration

Contract management systems can break down organisational silos, promoting smoother collaboration between legal, sales, procurement, finance, third parties and outside counsel, by giving everyone a real-time view into the standing of commercial agreements and allowing for collaborative commenting, task management and status updates in a familiar social platform. Contract lifecycle management is taken out of email and local drives, with all stakeholders, regardless of their location or time zone, kept aware of important milestones, deliverables, approvals and other key activities, so they’re never out of the loop.

3. Collect data to drive better decision making

Comprehensive contract management systems offer organisations an unprecedented, 360-degree view into their contractual operations and performance. Armed with this data and insight, business functions can drive better contractual decision making, position themselves to negotiate more favourable terms and reduce the business’s risk exposure. Organisations can also study their contracting process to pinpoint the inefficiencies and bottlenecks and revise any problematic stages to speed the time to deal closure, mitigate risk and improve business outcomes. In short, a contract management system offers a continuous feedback loop that can consistently and iteratively enhance overall business performance.

4. Improve efficiency and productivity

Antiquated systems for contract management take their toll on business personnel. These outdated systems require managers to continually monitor their emails for approvals (or approval requests) and spend countless hours tracking down missing information for contract terms, handling enquiries about the status of contracts and manually inputting contract data in spreadsheets and siloed applications. Modern contract management systems come with productivity and collaboration tools embedded, rendering these time-consuming tasks obsolete.

It’s time to whip your contracts into shape

With many businesses facing increased competitive pressure, an increasingly complex regulatory landscape and strained profit margins, the stakes have never been higher for contracts in organisations. Include a poorly negotiated clause, fail to secure an approval or miss a deadline or deliverable and your organisation is likely not only to suffer lost profits or savings, but also to damage relationships and expose itself to potentially costly litigation. Therefore, organisations must shore up their contracting processes with as many safeguards and automated protections as possible.

Fortunately, contract management systems offer a safety net that helps legal teams escape the contract Bermuda Triangle, managing their burgeoning workloads and addressing regulatory and compliance demands without consuming more resources.

By consolidating all contracts in a single, secure and searchable repository and creating consistent, repeatable and automated contracting processes and workflows, organisations can protect their revenue streams, avoid risks and enhance business value. They can also free their legal, procurement and business teams from manual and routine administrative work so they can add greater value to the bottom line and demonstrate that value.

And from there, it’s all smooth sailing.

About HighQ

HighQ provides a central hub for end-to-end contract management. Used by some of the world’s leading law firms, investment banks, and corporations, HighQ enables streamlined contract automation, creation and approval in one platform. Securely exchange critical business information and collaborate with colleagues, customers, and partners in one unified space.