Customer Satisfaction Guarantee
Under our Customer Satisfaction Guarantee, customers can return the following products to us within 30 days of invoice; your order will be cancelled and your account will be credited (less delivery charges):
- Subscription mainworks
- Charge By Release and Standing Order subscriptions
- JCT print contracts
Returned products must be in their original condition and you must follow our returns procedure (see below).
- eBooks on Thomson Reuters ProView™ may be cancelled if you tell us within 7 days of invoice date. Please request a cancellation using the Customer Support general enquiry form.
Sometimes products are sold on different terms, if so this will be clearly indicated on the order form or promotional material.
Faulty or damaged products may also be returned within 30 days of invoice, as may orders of incorrect goods or quantities.
All returns must follow our returns procedure, see below.
Returns procedure - UK and Ireland Direct Customers
Print products may be returned to us within 30 days of the date of the invoice under the following circumstances:
- If they were sold under our satisfaction guarantee
- If they are faulty or damaged
- You have been sent the wrong goods or incorrect quantity
- If the products are UK or Round Hall publications
Please follow the instructions below, we will pay the collection charges.
Contact Customer Service within 30 days from the date of the invoice using our Customer Support general enquiry form.
Providing the return meets the requirements of the Returns Policy, our Customer Support team will authorise the return and arrange free collection of the products.
Our Customer Support team will send a confirmation email including a Returns Authorisation Document, a copy of which must be enclosed in every package being returned.
All returned products must be returned in their original condition. Please repack the products carefully using the original and any supplementary packing (if required) and firmly seal the package.
Please make sure that the package is ready for collection at the agreed collection point promptly, as the courier is unable to offer specific collection times and will not automatically make a second collection attempt.
Our courier, DPD, will give you a receipt upon collection with a collection reference. Please keep your receipt for future reference.
As soon as the returned products have been received at our warehouse your account will be credited.
If you have any questions about this procedure or do not have a despatch note please call Customer Support team on 0345 600 9355.
To return titles imported from other Thomson Reuters companies please use our International Customer Support team enquiry form.
Returns procedure - international customers
Please use our International Customer Support team enquiry form for advice on the correct procedure to follow.