Print subscriptions

You can cancel an Any Time Start subscription at any time but you will not be entitled to a refund if the cancellation is received more than 30 days after the original invoice.
Standing Order or Charge By Release (CBR) subscriptions can be cancelled at any point and no further issues / editions will be sent.
To cancel a subscription, please complete the Customer Support general enquiry form.

If you wish to make any amendments to your subscription, such as the quantity, the recipient or to add a new Purchase Order number, please complete the Customer Support general enquiry form.

If you do not receive one of your subscription issues, please complete the Customer Support general enquiry form.

Annual Subscription Products
These are products that you pay for once a year and receive regular issues or updates throughout the year. Examples include journals, law reports, and looseleaf services

• Weekly issues must be requested within 14 days of receipt of the next issue.
  
• Anything published less frequently than weekly (fortnightly, monthly, quarterly etc) must be requested within 30 days of receipt of the next issue.
•  Once a subscription is renewed, it is not possible to claim for issues from the previous subscription period.
• Allow time for releases/issues to reach their destination before submitting claims. (We allow 15 days for UK deliveries and an additional 7 days for European ones).

Stand-alone Invoiced Items
These are products that you pay for individually and receive a separate invoice for each item. Examples include books, guides, manuals, supplements and Charge By Release looseleaf services where updates are charged for on publication.

• A claim must be submitted within 30 days of the invoice being issued.

Non-UK and Ireland Products
These are products that are published by our partners or affiliates in other countries. The claims policy for these products depends on the publisher and may vary from the above. Please refer to the specific product page or contact the publisher directly for more information.

• LRA (Australia) and Brookers (New Zealand): The default claims period for both annual subscriptions and charge-by-release products is 3 months. 
• Carswell (Canada), West (US), TTA (US), Sweet & Maxwell Hong Kong, Sweet & Maxwell Malaysia, and Sweet & Maxwell Singapore: The default claims period for both annual subscriptions and charge-by-release products is 45 days.

If you are missing pages from a Looseleaf title, we may be able to supply these; please note, this may be chargeable.  Please complete the missing pages form.

All requests are subject to our terms of trading and may be chargeable if not within our missing pages policy:

• You are allowed one free claim of up to 25 pages (50 sides) per subscription per year.
• Additional requests outside our policy may be charged, we will contact you to gain your approval before we process chargeable requests.
• It may take 6-8 weeks for you to receive missing pages from our printer.

All looseleaf releases are supplied with filing instructions and checklists.  Should you require replacements, please complete this form.

All new Calendar Year and Any Time Start (ATS) subscriptions are subject to a continuous subscription agreement.  This means that your subscriptions will automatically renew in future years, unless you tell us otherwise.
Before each renewal period we will send you an annual subscription statement to enable you to review your subscriptions.  You must tell us about any changes within 30 days of the subscription statement date after which you will be invoiced and your subscription(s) will continue for a further year.
For more information please see our Ts&Cs.

For an additional fee, we can supply you with a hardbound, indexed volume containing all issues of a journal during a subscription year – you don’t have to return your original issues.
The Bound Volume Service is excellent value for money and an easy way to avoid misplacing individual issues.

All periodicals are supplied with binders and dividers, enabling you to file and protect your issues.
Replacement binders and dividers are available for some periodicals for a small additional cost.