Special Report

Closing the gaps: How CLM and spend management drive next-gen legal ops

In the race to modernise legal operations, corporate legal teams face a stark reality — they must quickly adopt smart, scalable tools that enable collaboration, rein in spend, and fortify governance and security. At the same time, both matter volume and outside counsel rates are inexorably rising every year.

Without proper modernisation efforts, legal teams face not only a crushing volume of work but also fragmented workflows, increased dissatisfaction from business partners, and dangerous security gaps. From contract lifecycle management (CLM) to spend management, legal ops functions must become more systematised, implementing tools to help legal departments stay agile, compliant, and cost-effective.

Research conducted in 2025 by Forrester Consulting, commissioned by Thomson Reuters, has found both a pressing need for centralised, comprehensive legal ops systems and a willingness to implement them quickly.

Download the complete study to learn what organisations are doing and saying, including:

  • Corporate legal teams are prioritising centralised legal operations, but face obstacles from manual processes and legacy tooling.
  • Overlapping point solutions and manual processes are causing bottlenecks, leaving teams vulnerable to governance and security risks.
  • A centralised approach to legal operations is crucial to improve employee productivity, manage spend and security, and establish legal teams as trusted advisors to business leadership.

 

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