Case study

Manak Solicitors delivers gold standard client service with CoCounsel

Smarter working with Fiduciary-Grade AI™ delivers 60%-time savings across use cases, improves accuracy, and frees leaders to focus on business growth

Introduction

Manak Solicitors is a full-service law firm with four offices in the South East of England and a staff of 55. The firm is growing rapidly, embracing technology to make itself more efficient and competitive every day, with a clear emphasis on harnessing AI as the future of legal work.

60%

time savings across use cases

4X

faster mass document reviews

Increased

lawyer productivity and well-being

Challenge: Accelerating tasks and improving accuracy

Manual tasks such as checking, listing, or extracting information from large volumes of documents; comparing and contrasting terms contained in different agreements; and collating information for disclosure were labour-intensive, time-consuming, and prone to human error. Heavy workloads left senior leaders with extremely limited capacity for business development and strategic planning.

For Samir Moftah, Head of Litigation & Serious Crime, it was clear AI had the potential to significantly increase efficiency and elevate client service by empowering lawyers to work more quickly and accurately. He instigated a widespread review of all the AI tools available, including legal and non-legal products, and determined it vital to use a professional-grade solution designed specifically for legal professionals. After a thorough trial, the firm chose CoCounsel.

“CoCounsel was the clear winner because all the answers to queries and all the tasks undertaken are rooted in legal research and legal resources, and Thomson Reuters keeps everything up to date. So you can have confidence in the results you’re being given.”


Samir Moftah

Head of Litigation and Serious Crime

Solution: Faster admin and analysis

Manak Solicitors uses CoCounsel for a wide range of administrative and analytical tasks. For instance, CoCounsel provides a reliable starting point for preparing interview questions, advice notes, or document drafts and is invaluable for highlighting clause divergence or red flags within contracts. When undertaking commercial transactions, employment tribunal claims, civil disputes, or criminal cases, lawyers can upload thousands of documents at once and ask CoCounsel to interrogate them to locate specific clauses or answer targeted questions.

CoCounsel also helps lawyers strategise more effectively by quickly preparing document lists, chronologies, and case summaries for the disclosure process and by helping identify the strengths and weaknesses of a case. Moftah points to one memorable example where, because CoCousel had flagged several flaws in the opposing side’s arguments, he and his team were able push for mediation early in the case. CoCounsel then assisted with drafting a suitable settlement agreement quickly, resulting in a better outcome for the client. “Moftah points to one memorable example where, because CoCousel had flagged several flaws in the opposing side’s arguments, he and his team were able push for mediation early in the case. CoCounsel then assisted with drafting a suitable settlement agreement quickly, resulting in a better outcome for the client.”

Outcomes: Increased capacity for legal work and business development

Moftah estimates the firm’s lawyers now spend 60% less time across all the tasks for which they use CoCounsel. Mass document reviews are now around four times faster, while lawyers can typically save three to four hours on report or timeline creation. The result? Greater client and staff satisfaction: clients get “gold standard” service, and lawyers are more productive, less stressed, and can see their skills acquisition and career progression accelerating. Meanwhile, the firm benefits as lawyers spend more of their day on billable work, increasing capacity for strategic thinking and freeing up senior leaders’ time for business development.

“Once you start using CoCounsel, you think: how did we do without it?” Moftah says “CoCounsel gives us a massive advantage, and it’s only going to get better. Those who embrace it early will have a thriving business, and those that don’t will be too far behind to catch up when they eventually decide to do it.”

At a glance

HQ region
Orpington, UK

Solutions
CoCounsel

Year founded
2003

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