Terms and conditions for the supply of goods and services (pro-customer)

by Practical Law Commercial and Deirdre Moynihan and Richard Kemp, Kemp IT Law in relation to the data protection clause

A standard document presenting a set of pro-customer terms and conditions for the business-to-business (B2B) supply of goods, services, or both. Tailored for one-off purchases, this standard document establishes a contractual framework that is favourable to the purchaser. It is designed to address the "battle of the forms" by stipulating that the customer's order constitutes the offer and that these conditions apply exclusively. This standard document details the supplier's core obligations regarding the quality and delivery of goods, and sets performance standards for services. It also outlines a range of customer remedies for supplier breaches, including rights of termination, rejection of non-conforming goods, and claims for damages. Key clauses cover intellectual property rights, data protection obligations where the supplier acts as a processor under the UK GDPR, and indemnities for the customer. This standard document is governed by the law of England and Wales.