Outsourcing agreement: long form - Preview

by Practical Law Commercial and Simon Jones, Squire Patton Boggs

A standard document that provides a comprehensive framework for a long-form IT or IT-enabled business process outsourcing agreement under the law of England and Wales. This standard document is structured to manage the full lifecycle of an outsourcing relationship, from implementation to operational delivery and exit. Key features include detailed provisions for an implementation plan, service levels with a corresponding service credit regime and a change control procedure. It also establishes mechanisms for financial governance through detailed charging structures and benchmarking processes to ensure ongoing value. This standard document navigates critical legal areas, including the allocation of intellectual property rights, data protection obligations under the UK General Data Protection Regulation and employee transfers under the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE). An exit plan framework is included to ensure a smooth transition of services upon contract expiry or termination . Where the services that are being outsourced are less complex, non-IT or non-IT enabled services, the Outsourcing agreement: shorter form may be used.