Consumer contracts: online selling
A practice note providing step-by-step guidance for traders on the pre-contract information they must supply to consumers when selling online. This practice note helps businesses design their online presence and sales processes to comply with the rules for distance selling and e-commerce in relation to goods, services and digital content. It explores the extensive information requirements under key UK consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), the Electronic Commerce (EC Directive) Regulations 2002, and the Provision of Services Regulations 2009 (PSRs). The guidance covers the timing and methods for presenting information to consumers to avoid sanctions, such as extended cancellation periods. This practice note also discusses the requirement to confirm information on a durable medium, and the interplay with the information requirements under unfair commercial practices regime in the Digital Markets, Competition and Consumers Act 2024 (DMCCA).
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