Image credit: REUTERS/Max Rossi The Practical Law In-house Consultation Board recently convened to consider the theme of diversity and inclusion…
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Why tracking your firm’s KPIs has not improved your market position— hidden performance indicators
Image Credit: REUTERS/Kai Pfaffenbach Firms that use less traditional performance indicators can overcome the four most common shortcomings of the…
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Image Credit: REUTERS/Gary Hershorn Client engagement is a broad concept. When asking a panel of legal professionals what ‘client engagement’…
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Image Credit: REUTERS/Fabrizio Bensch Too often, the biases that professionals from minority groups experience in the real world are replicated…
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Image Credit: REUTERS/Ivan Alvarado When Thomson Reuters Acritas released its Global Law Firm Brand Index earlier this year, two key themes emerged…
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