Document automation technology allows law firms to create client-facing solutions to deliver documents more efficiently. What are the key barriers to adopting this approach, and how can they be overcome?
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Sarah Wilson is the Manager of the Knowledge Engineering team at Pinsent Masons LLP. Consisting of eight knowledge engineers, the team, which is part of the award winning SmartDelivery team, is responsible for implementing document automation and workflow projects globally both internally and for clients. Sarah has led the team for three years and has seen the team grow extensively in terms of headcount, number of projects and remit. Sarah has also been at the forefront of developing Pinsent Masons’ client facing proposition for document automation. Prior to this, Sarah spent 10 years practising as a corporate lawyer and two years as a professional support lawyer specialising in process improvement.